Stop eating the cost of lost parcels
Coverly puts a “Protect your order” switch on your cart. Buyers who turn it on pay a small fee you set, and you keep every cent of it. When something goes missing, they file a claim with you against their real order, and you re-ship or refund it yourself.
A shipping guarantee you actually run
Not third-party insurance with a middleman taking a cut and a policy you can't read. Coverly is your own promise, priced by you, funded by the fee, and tracked properly.
You keep the whole fee
The protection fee is a normal line on your own order, paid to your own store. No revenue share, no payout schedule, no third party holding your money.
Price it your way
A percentage of the cart with a floor and a ceiling, a flat fee, or price bands. A live table shows exactly what a buyer pays at every cart size before you save.
A real claims inbox
Open, approved, denied, resolved. The order, the money and the full history are on one screen, so you can decide without digging through email.
Only real buyers can file
A claim needs the order number and the exact email on that order, inside your claim window, on an order that actually paid for protection. A stranger with a guessed order number gets nothing.
Every protected order, reconciled
We record what the buyer paid and what your rule says they should have. If a discount code ever clips your protection line, you see it. We don't quietly pick a number.
The shopper stays in control
The fee is a hidden product priced by your own rule, so the shopper's browser never sends an amount. The switch starts off. A shopper who turns it off, or removes the line from their cart, stays opted out.
Three steps
Set your fee and your promise
Pick a percentage or a flat amount, say what you'll do when something goes wrong, and switch it on. Coverly adds a few hidden products to your catalogue, one per price, that never show up in your shop.
Buyers opt in at the cart
A switch sits by the cart totals with the exact price on it. It starts off, and the shopper can open what is covered before they decide. They turn it on if they want it.
Handle the rare bad day
A buyer files from your claim page, you see the claim next to the real order, and you re-ship or refund in OpoShop. Coverly keeps the record. The buyer comes back to your claim page with their reference to read your answer. Coverly does not send emails.
A switch that sits quietly in your cart
One tidy row by the cart totals, in your accent colour, with the price spelled out. Nothing pops up, nothing follows them down the page, and nothing appears if we can't place it properly.
- Your accent colour, and your store's own font
- Starts off. The shopper chooses it
- The fee follows the cart as it changes, and never stacks
- If anything fails, it shows nothing. Never an error on your shop
Every claim, with the order sitting right next to it
What the buyer said, what they actually bought, what they paid for protection, and everything you've already told them, on one screen, so you can make a call and move on.
- Open, approved, resolved, with a full history
- A private notes field and a separate message the buyer sees
- Buyers check their own claim on your claim page, with a reference
- A ledger of every protected order and what it collected
The costs that used to just disappear
Replacing a lost parcel out of your own pocket is a cost most small stores never add up. With a protection fee on the orders that want it, there is money set against those replacements, and a ledger showing what was collected.
Lost parcel messages arrive by email, social media and the contact form. A claim page gives buyers one place to report a problem, and every claim lands in one inbox with the order attached.
Buyers can read what you cover, what you do not, and how long they have to claim before they pay. That is a clearer starting point than working it out after something has gone wrong.
The questions worth asking
Is this insurance?
No. Coverly is not insurance. It's a tool for running your own shipping guarantee. You set the fee, you keep it, and you decide each claim. There is no insurer, no underwriter and no policy behind it, which is exactly why you keep the money. Describe it to buyers as your store's protection or guarantee, never as insurance.
Does Coverly refund my buyers for me?
No, and it deliberately cannot. Coverly has no access to your money: no card, no balance, no payout. When you approve a claim you re-ship or refund in OpoShop yourself, then record what you did. Coverly keeps the record. If you want, it emails you when a claim comes in and emails the buyer your decision, through your own store's OpoShop email. The buyer can always read your answer by coming back to your claim page with their reference.
How does the fee get onto the order?
Coverly creates its own hidden, unlisted products on your store, one for each price your rule can charge, and adds the right one to the cart when the shopper asks for protection. Apps can't set a line price on OpoShop, so the fee is always a real product price your rule chose.
Will those hidden products clutter my shop?
No. They're unlisted, so they never appear in your catalogue, search or
collections, only in a cart when a shopper asks to be protected. Coverly keeps the
list small on purpose and will widen your rounding rather than create dozens of them.
Can someone file a claim on an order that isn't theirs?
They'd need the order number and the exact email address used at checkout, on an order that really paid for protection, inside your claim window. Every failed attempt returns the same generic answer, so the form can't be used to guess at orders or confirm whether an email ever shopped with you, and it's rate-limited on top.
Is protection added automatically, or does the shopper choose it?
The shopper chooses it. The switch starts off, with the price on it, by the cart totals. You can change that in Settings and have it start switched on, but pre-ticked paid extras are not allowed in some places, including the EU and the UK, so check the rules where you sell first. Either way, a shopper who turns it off or removes the line stays opted out, and if Coverly can't place the switch on your theme, it adds nothing at all.
What does it cost?
Coverly is free to install from the OpoShop App Store. There's no revenue share on the protection fee. It's a line on your own order, so it lands in your own payout like everything else you sell.
Put a floor under your shipping losses
Set a fee, write your promise, and switch it on.